Website: LoadShields.com
Effective Date: July 10, 2026
Version: 1.0
Document Classification: Public
Copyright Notice
© 2026 LoadShield Inc. All rights reserved.
This Privacy Policy is the property of LoadShield Inc. No portion of this document may be reproduced, distributed, or published without written authorization, except as required by applicable law.
TABLE OF CONTENTS
Volume I — Foundation
Welcome to LoadShields.com.
LoadShield Inc. (“LoadShield,” “Company,” “we,” “our,” or “us”) is committed to protecting the privacy, confidentiality, integrity, and security of the personal information entrusted to us by our customers, business partners, carriers, brokers, shippers, dispatchers, drivers, employees, contractors, and visitors.
LoadShield operates a technology platform designed to improve trust, transparency, compliance, and operational efficiency throughout the freight transportation industry. Our services may include carrier onboarding, identity verification, freight visibility, shipment tracking, electronic Bills of Lading (eBOL), electronic Proofs of Delivery (ePOD), compliance monitoring, fraud prevention, logistics intelligence, document management, payment services, communications, and related software applications.
This Privacy Policy explains:
By accessing or using any LoadShield website, mobile application, API, platform, software service, or related product, you acknowledge that you have read and understood this Privacy Policy.
This Privacy Policy applies to all personal information collected, received, stored, processed, transmitted, analyzed, or otherwise handled by LoadShield Inc. through:
This Privacy Policy applies regardless of whether information is collected electronically, verbally, in writing, or through automated technologies.
For purposes of this Privacy Policy:
Account means a registered profile used to access LoadShield services.
API means an Application Programming Interface used to exchange information between LoadShield and authorized third-party systems.
Broker means any licensed freight broker or logistics intermediary using LoadShield services.
Carrier means any motor carrier, owner-operator, fleet, or transportation provider using the Platform.
Customer means any organization or individual using LoadShield products or services.
Driver means an individual operating a commercial vehicle or otherwise providing transportation services through a carrier.
Electronic Bill of Lading (eBOL) means a digital record documenting freight transportation and shipment details.
Electronic Proof of Delivery (ePOD) means a digital confirmation that a shipment has been delivered.
Personal Information means information that identifies, relates to, describes, or can reasonably be linked to an individual, directly or indirectly.
Platform means all websites, mobile applications, software, APIs, cloud infrastructure, and related technologies operated by LoadShield Inc.
Processing means any operation performed on personal information, including collection, storage, use, disclosure, transmission, analysis, modification, or deletion.
Services means all products, software, subscriptions, and related offerings provided by LoadShield Inc.
Shipper means any company or organization tendering freight for transportation.
User means any person who accesses or uses the Platform.
LoadShield is committed to maintaining the highest standards of responsible data stewardship. Our privacy program is guided by the following principles:
Transparency
We clearly explain how personal information is collected, used, stored, and shared.
Lawfulness
We process personal information only where permitted by applicable law or with appropriate authorization.
Data Minimization
We collect only the information reasonably necessary to provide, secure, improve, and support our services.
Accuracy
We strive to maintain accurate and current records and encourage users to update their information.
Security
We employ administrative, technical, organizational, and physical safeguards designed to protect personal information from unauthorized access, loss, misuse, or disclosure.
Accountability
LoadShield maintains internal policies, procedures, and governance measures intended to promote compliance with applicable privacy and data protection laws.
User Control
Where required by law, users may exercise rights to access, correct, delete, or otherwise manage their personal information.
This Privacy Policy applies to:
This Privacy Policy applies regardless of the device used to access the Platform, including desktop computers, laptops, tablets, smartphones, and other internet-connected devices.
Where applicable, LoadShield processes personal information on one or more of the following legal bases:
Where processing is based on consent, users may withdraw consent at any time, subject to legal or contractual limitations.
LoadShield is committed to maintaining a privacy program designed to comply with applicable privacy and data protection laws in jurisdictions where we operate or provide services.
Depending on the location of our users, this may include compliance with applicable provisions of:
LoadShield will periodically review and update this Privacy Policy to reflect changes in legal requirements, regulatory guidance, industry standards, technological developments, and business operations.
Where local law provides greater privacy protections than those described in this Privacy Policy, LoadShield will comply with the applicable legal requirements to the extent required by law.
VOLUME II — INFORMATION WE COLLECT
PART A
Personal Information, Business Information, Carrier Information, and Broker Information
LoadShield Inc. collects information necessary to operate, secure, improve, and support the LoadShields Platform. The categories of information collected depend upon the services used, the type of account established, legal requirements, and interactions with the Platform.
Information may be collected:
Not every category of information described below is collected from every user.
Depending upon the services used, LoadShield may collect the following categories of personal information:
Identification Information
Contact Information
Account Credentials
Profile Information
Users may voluntarily provide:
Communications
LoadShield may retain records of communications including:
For business customers, LoadShield may collect information relating to organizations using the Platform.
Examples include:
LoadShield may also maintain records regarding:
Because LoadShield provides freight technology and compliance services, additional information may be collected from motor carriers and transportation providers.
This may include:
Company Information
Regulatory Information
Where permitted by applicable law, LoadShield may collect or verify information from publicly available regulatory sources, including:
Insurance Information
LoadShield may collect or verify:
Fleet Information
Depending on the services used, LoadShield may collect:
Driver Associations
Carriers may provide information relating to drivers assigned to shipments, including:
Freight brokers using LoadShield may provide information necessary to facilitate freight transactions and verify business relationships.
Information may include:
Business Information
Operational Information
Financial Information
Where applicable, brokers may provide:
Payment card information is processed through authorized third-party payment processors. LoadShield does not store complete payment card numbers on its production systems.
Compliance Information
LoadShield may maintain records regarding:
When creating a LoadShield account, users may be required to provide information necessary to establish, authenticate, and secure their account.
Depending upon account type, this information may include:
LoadShield may also collect information confirming acceptance of:
Users may voluntarily submit additional information through the Platform, including:
Users are responsible for ensuring that any information voluntarily submitted is accurate and that they have the legal authority to provide information relating to other individuals or organizations.
VOLUME II — INFORMATION WE COLLECT
PART B
Shipper Information, Dispatcher Information, Driver Information, Visitor Information, Customer Support Data, Communications, Uploaded Documents, and Identity Verification
LoadShield provides technology solutions designed to assist shippers with freight visibility, carrier verification, shipment management, compliance monitoring, and transportation operations.
Depending on the services used, LoadShield may collect the following information from shippers:
Company Information
Shipment Information
LoadShield may collect shipment-related information including:
Operational Information
To facilitate freight management, LoadShield may collect:
Dispatchers using the Platform may provide information necessary to coordinate freight operations.
This may include:
LoadShield may also maintain records of dispatcher activities, including shipment assignments, status updates, communications, and system access logs.
LoadShield may collect information relating to commercial drivers who use the Platform or are associated with registered carriers.
Depending on the services used, this information may include:
Identification Information
Contact Information
Operational Information
LoadShield may collect:
Safety and Compliance Information
Where permitted by law and necessary to provide the Services, LoadShield may collect or verify information relating to:
LoadShield does not independently determine a driver’s legal qualification to operate a commercial motor vehicle. Regulatory compliance remains the responsibility of the carrier and driver.
Individuals may access certain portions of LoadShields.com without creating an account.
When visitors browse the Platform, LoadShield may automatically collect information such as:
This information is generally used to maintain platform security, improve website performance, troubleshoot technical issues, analyze usage trends, and enhance user experience.
When users contact LoadShield for assistance, we may collect information necessary to respond to requests and improve our services.
Examples include:
Support interactions may be documented for quality assurance, training, compliance, and security purposes, where permitted by law.
LoadShield may retain records of communications relating to the use of the Platform.
These communications may include:
Communication records may be maintained to verify transactions, investigate security incidents, resolve disputes, comply with legal obligations, and improve customer service.
Users may upload documents to the Platform in connection with account registration, carrier onboarding, shipment processing, compliance verification, or customer support.
Examples include:
Uploaded documents may be stored, encrypted, indexed, analyzed, and retained as necessary to provide the Services, maintain compliance, support audits, investigate fraud, or satisfy legal obligations.
To promote trust and reduce fraud, LoadShield may request information necessary to verify the identity of individuals or business entities using the Platform.
Depending on the services provided, identity verification may involve:
Identity verification is performed for purposes such as:
Where third-party verification providers are used, they may process personal information on behalf of LoadShield in accordance with contractual obligations and applicable law.
LoadShield does not collect more identity verification information than is reasonably necessary for the purposes described in this Privacy Policy.
In the course of using the Platform, users may provide information about other individuals or organizations, such as drivers, dispatchers, carriers, brokers, or shipping contacts.
Users who submit personal information relating to another individual represent that they have the legal authority or appropriate consent to provide such information.
LoadShield processes such information solely for legitimate business purposes associated with the operation of the Platform and applicable legal obligations.
VOLUME II — INFORMATION WE COLLECT
PART C
Mobile Devices, GPS and Location Data, Device Identifiers, Cookies, Analytics, APIs, Telemetry, Log Files, and Security Monitoring
When users access the Platform through a smartphone, tablet, or other mobile device, LoadShield may collect certain technical information to provide, secure, and improve the Services.
Depending on the device, operating system, permissions granted, and services used, this information may include:
This information is used to:
Certain LoadShield services rely on location information to facilitate freight transportation, shipment visibility, and operational efficiency.
With the user’s permission and where enabled, LoadShield may collect:
Location information may be used to:
Location collection may occur only while the mobile application is in use or, where the user has granted permission and platform functionality requires it, while the application is running in the background. Users may disable location permissions through their device settings, although doing so may limit or disable certain features.
To improve platform security and support account integrity, LoadShield may collect device-related identifiers, including:
Device identifiers help us:
LoadShield uses cookies and similar technologies to operate, secure, personalize, and improve the Platform.
Cookies are small data files stored on a user’s device that enable the Platform to recognize returning users and maintain session information.
The Platform may use:
Cookies may be used to:
Users may manage cookie preferences through browser settings; however, disabling certain cookies may affect the functionality of the Platform.
LoadShield may collect aggregated and pseudonymized analytics information to understand how users interact with the Platform.
Analytics data may include:
Analytics information is used to:
Where feasible, analytics data is aggregated or de-identified before analysis.
LoadShield may exchange information with authorized third-party systems through secure Application Programming Interfaces (APIs).
Depending on the integration, API-related information may include:
API logs are maintained to:
API access is governed by applicable agreements, technical standards, and security requirements.
To maintain the reliability and security of the Platform, LoadShield may collect technical telemetry and diagnostic information.
Examples include:
Telemetry data is used solely for operational, security, maintenance, and product improvement purposes.
LoadShield automatically creates and maintains system logs to support platform operations and security.
Log information may include:
Log files assist in:
To protect the Platform, its users, and the integrity of freight transactions, LoadShield continuously monitors system activity for indicators of fraud, abuse, unauthorized access, and other security risks.
Security monitoring may include:
Information collected through security monitoring is used to:
Security monitoring is conducted in accordance with applicable law and is designed to balance security needs with user privacy.
LoadShield may create, use, and retain information that has been de-identified or aggregated so that it cannot reasonably be used to identify an individual.
De-identified or aggregated information may be used for purposes including:
LoadShield will not attempt to re-identify de-identified information except where permitted or required by applicable law for security, compliance, or testing purposes.
This completes Volume II – Part C.
The final installment of Volume II, Part D, will address payment information, subscription billing, AI-generated data, third-party data sources (including FMCSA and insurance verification), communications preferences, marketing data, and other specialized data categories before moving into Volume III – LoadShield Platform Data.
Today 6:20 PM
Volume 2 part d
Certainly. Below is Volume II – Part D, drafted in a professional legal style to complete the “Information We Collect” section of the LoadShield Privacy Policy.
VOLUME II — INFORMATION WE COLLECT
PART D
Payment Information, Subscription Billing, Third-Party Data Sources, AI-Generated Data, Communications Preferences, Marketing Information, and Specialized Data Categories
LoadShield offers subscription-based and transaction-based services. To facilitate billing and payment processing, we may collect information necessary to establish, manage, and administer customer accounts.
Depending on the services used, this information may include:
Payment card transactions are processed by authorized third-party payment processors. LoadShield does not store full payment card numbers, card verification values (CVV), or other sensitive payment authentication data on its production systems.
LoadShield may retain limited payment-related information, such as payment confirmation, transaction identifiers, subscription status, billing history, and payment processor reference numbers, for accounting, auditing, customer support, fraud prevention, and legal compliance.
LoadShield may maintain records relating to customer subscriptions and service plans, including:
This information is used to administer customer accounts, provide services, and maintain accurate financial records.
To improve the accuracy, security, and reliability of the Platform, LoadShield may receive information from trusted third-party sources, subject to applicable law and contractual obligations.
Examples may include:
Information obtained from third parties is used only for legitimate business purposes consistent with this Privacy Policy.
Where applicable, LoadShield may collect, receive, or verify information from publicly available regulatory sources relating to motor carriers, brokers, and commercial transportation operations.
This may include publicly available information regarding:
LoadShield uses this information to support carrier verification, compliance monitoring, fraud prevention, and platform integrity.
To assist users in evaluating transportation providers, LoadShield may collect or verify insurance-related information from carriers or authorized verification sources.
This information may include:
LoadShield does not guarantee the validity, sufficiency, or continued availability of any insurance policy. Users remain responsible for conducting appropriate due diligence before entering into transportation agreements.
LoadShield may use artificial intelligence (AI), machine learning, and automated analytical tools to support certain Platform functions.
These technologies may assist with:
AI-generated outputs are intended to support decision-making and operational efficiency. Where appropriate, significant decisions affecting users may be reviewed by authorized personnel.
LoadShield does not use automated processing as the sole basis for decisions where prohibited by applicable law.
LoadShield maintains records of user communication preferences to ensure that notifications are delivered according to user selections and applicable legal requirements.
Preferences may include:
Users may update communication preferences through their account settings or by following the instructions provided in applicable communications, subject to legal or operational requirements.
When permitted by law, LoadShield may collect information relating to marketing activities, including:
Marketing information is used to communicate product updates, educational content, service announcements, and promotional offers. Users may opt out of marketing communications at any time where required by applicable law.
LoadShield generally does not seek to collect sensitive personal information unless necessary to provide the Services, comply with legal obligations, or verify identity.
Where required for legitimate business purposes or applicable legal requirements, LoadShield may process limited categories of sensitive information, including:
Such information is processed with appropriate administrative, technical, and organizational safeguards designed to protect its confidentiality and integrity.
LoadShield does not knowingly collect biometric identifiers, biometric information, or other highly sensitive categories of personal information unless expressly disclosed, authorized by the user, and permitted by applicable law.
Unless specifically required for a service or required by applicable law, LoadShield does not intentionally collect:
If we become aware that information has been collected in error, we will take reasonable steps to delete or correct the information in accordance with applicable law.
Users are responsible for ensuring that the information they provide to LoadShield is accurate, current, and complete.
Users should promptly update their account information whenever material changes occur, including changes to:
Maintaining accurate information helps improve platform security, regulatory compliance, shipment execution, and fraud prevention.
Depending on the services used, LoadShield may collect information from or about:
The categories of information described throughout this Volume are collected only as reasonably necessary to operate the Platform, provide requested services, maintain security, comply with legal obligations, support legitimate business interests, and improve the overall user experience.
VOLUME III — LOADSHIELD PLATFORM DATA
PART A
Identity Verification, Driver Verification, Carrier Verification, FMCSA Integration, DOT Safety Monitoring, and Insurance Verification
LoadShield Inc. operates a technology platform designed to improve trust, transparency, operational efficiency, and regulatory compliance throughout the freight transportation industry.
As part of providing these Services, LoadShield processes information associated with identity verification, carrier onboarding, compliance monitoring, shipment execution, fraud prevention, and transportation management.
Certain Platform features described in this Volume may be optional, configurable, or available only to specific customer subscription plans.
To promote a secure marketplace, LoadShield may verify the identity of individuals and organizations using the Platform.
Identity verification may occur during:
Identity verification may include review or validation of:
Identity verification information is processed solely for legitimate business purposes, including fraud prevention, platform security, contractual compliance, and regulatory obligations.
Where applicable, LoadShield may verify the identity of drivers associated with registered motor carriers.
Verification activities may include:
Driver verification helps reduce unauthorized freight pickups, account misuse, and identity fraud.
LoadShield does not certify that a driver is legally qualified to operate a commercial motor vehicle. Compliance with applicable transportation regulations remains the responsibility of the carrier and driver.
Carrier verification is designed to help customers evaluate transportation providers before conducting freight transactions.
Carrier verification may include review or confirmation of:
Business Information
Regulatory Information
Operational Information
Carrier verification information may be updated periodically using information provided by carriers, publicly available sources, or authorized third-party verification providers.
To support carrier onboarding and compliance monitoring, LoadShield may integrate with publicly available information maintained by the Federal Motor Carrier Safety Administration (FMCSA) or other authorized transportation data sources.
Where available and permitted by law, LoadShield may access or verify information including:
FMCSA information is used to assist customers in evaluating transportation providers and maintaining accurate carrier records.
LoadShield does not control the accuracy, completeness, or timeliness of information maintained by governmental agencies and cannot guarantee that publicly available regulatory information is current at all times.
To promote transportation safety and reduce operational risk, LoadShield may monitor publicly available transportation safety information relating to registered carriers.
Depending upon available data sources, monitoring may include:
Safety monitoring information is intended solely as an informational resource and should not be interpreted as legal advice, regulatory certification, or a guarantee of carrier performance.
Users remain responsible for conducting their own due diligence before entering transportation agreements.
LoadShield may assist customers by collecting, reviewing, or verifying insurance information associated with transportation providers.
Insurance information may include:
Insurance information may be obtained from:
Insurance verification is intended to assist customers with operational decision-making and does not constitute legal, financial, or insurance advice.
LoadShield does not issue insurance policies, guarantee insurance coverage, or warrant that any policy remains continuously in force after verification.
Where enabled by subscription or customer configuration, LoadShield may periodically monitor selected compliance indicators to identify changes that could affect transportation operations.
Examples include:
Compliance monitoring is designed to provide informational alerts and operational support. Customers remain responsible for making independent business decisions and satisfying their own legal and regulatory obligations.
LoadShield may retain records relating to verification activities, including:
Verification records are retained in accordance with LoadShield’s data retention policies, contractual obligations, and applicable law.
Verification information is protected using administrative, technical, and organizational safeguards designed to maintain confidentiality, integrity, and availability.
VOLUME III — LOADSHIELD PLATFORM DATA
PART B
Load Board Services, Electronic Bill of Lading (eBOL), Electronic Proof of Delivery (ePOD), Dynamic Pickup Token™, QR Code Verification, Shipment Tracking, Geofencing, Proof of Pickup, Proof of Delivery, and Chain of Custody Records
LoadShield may provide an electronic freight marketplace (“Load Board”) through which authorized shippers, brokers, carriers, and other approved users may post, search, tender, negotiate, accept, or manage freight opportunities.
In connection with Load Board services, LoadShield may collect and process information including:
LoadShield may maintain audit records relating to Load Board activities to improve platform security, investigate disputes, support fraud prevention, and comply with applicable legal obligations.
LoadShield acts solely as a technology provider unless expressly agreed otherwise in a separate written agreement. LoadShield is not a freight broker, motor carrier, or shipper solely by providing Load Board functionality.
The Platform may support the creation, transmission, storage, and management of Electronic Bills of Lading (“eBOL”).
An eBOL may include information such as:
LoadShield stores eBOL records to facilitate shipment management, document retrieval, compliance support, and operational reporting.
Electronic records may be retained in accordance with applicable law, contractual requirements, and LoadShield’s document retention policies.
The Platform may support Electronic Proof of Delivery (“ePOD”) documentation to verify completion of freight deliveries.
An ePOD record may include:
ePOD information is used to:
LoadShield may provide a Dynamic Pickup Token™ feature designed to enhance pickup security and reduce unauthorized freight collection.
Where enabled, the Platform may generate a unique, time-limited pickup credential associated with a specific shipment.
A Dynamic Pickup Token™ may include:
The Platform may invalidate, regenerate, or revoke pickup credentials based on security events, shipment changes, or customer instructions.
Dynamic Pickup Tokens™ are intended to supplement—not replace—existing shipping, security, or operational procedures.
The Platform may generate or process QR codes for operational purposes, including:
QR codes may contain encrypted or encoded references rather than readable personal information whenever reasonably practicable.
Scanning activity may generate audit records including:
LoadShield may provide shipment visibility services that enable authorized users to monitor freight movements throughout the transportation lifecycle.
Shipment tracking may include:
Tracking information may be obtained from:
Shipment tracking information is accessible only to authorized users with a legitimate business need, subject to customer permissions and applicable law.
To improve shipment visibility and automate operational workflows, LoadShield may utilize geofencing technology.
A geofence is a virtual geographic boundary associated with a physical location, such as:
When an authorized device enters or exits a defined geofence, the Platform may automatically record:
Geofencing helps automate shipment status updates, improve ETA calculations, reduce manual data entry, and support fraud prevention.
The Platform may record information demonstrating that freight has been collected from an authorized pickup location.
Proof of Pickup records may include:
Proof of Pickup records may be retained to support operational reporting, customer inquiries, claims resolution, audits, and legal compliance.
LoadShield may maintain records demonstrating completion of shipment delivery.
Proof of Delivery records may include:
Proof of Delivery records may be shared with authorized parties associated with the shipment, subject to customer permissions, contractual obligations, and applicable law.
To enhance shipment integrity and operational transparency, LoadShield may maintain electronic chain of custody records documenting significant shipment events.
Chain of custody records may include:
These records help support:
Chain of custody records may be retained in accordance with applicable contractual obligations, legal requirements, regulatory standards, and LoadShield’s records retention schedule.
Electronic shipment records maintained by LoadShield are intended to facilitate efficient freight operations, improve visibility, support compliance, and preserve historical transaction information.
Where permitted by applicable law and contractual agreements, electronic records maintained by the Platform may serve as business records relating to shipment execution.
LoadShield employs administrative, technical, and organizational safeguards designed to preserve the integrity, confidentiality, and availability of these records throughout their lifecycle.
VOLUME III — LOADSHIELD PLATFORM DATA
PART C
AI Fraud Detection, Carrier Trust Score™, Behavioral Risk Analysis, Identity Confidence Assessment, Document Verification, Account Security Monitoring, Fraud Alerts, Audit Logs, Security Investigations, and Platform Integrity
LoadShield may use artificial intelligence (“AI”), machine learning, statistical modeling, and rule-based analytical tools to enhance platform security, reduce fraud, and improve operational efficiency.
These technologies are designed to assist—not replace—human decision-making.
Depending on the services used, AI-assisted systems may analyze:
The purpose of AI-assisted processing is to identify unusual activity, support operational decision-making, improve platform reliability, and reduce the risk of fraud.
Where implemented, LoadShield may generate a Carrier Trust Score™ or similar internal risk indicator to assist authorized users in evaluating transportation providers.
A Carrier Trust Score™ may consider multiple operational factors, including:
The Carrier Trust Score™ is intended solely as an informational decision-support tool.
It is not:
Customers remain responsible for conducting independent due diligence before entering transportation agreements.
To detect potential misuse of the Platform, LoadShield may evaluate behavioral indicators associated with account activity.
Behavioral analysis may include:
Behavioral analysis helps identify potential account compromise, unauthorized access, automated abuse, and fraudulent activity.
LoadShield may assign an internal identity confidence assessment based upon available verification information.
Factors that may be considered include:
Identity confidence assessments are used internally to support security decisions and are not intended to serve as legal proof of identity.
Where users upload documents through the Platform, LoadShield may perform automated or manual reviews to assess document integrity.
Review activities may include:
Document review is intended to support fraud prevention and operational accuracy. It does not constitute legal authentication or certification of any document.
LoadShield continuously monitors account activity to help detect and respond to unauthorized access or misuse.
Monitoring may include:
Security monitoring is conducted to protect users, maintain platform integrity, and comply with applicable legal and contractual obligations.
Where appropriate, LoadShield may generate internal or customer-facing alerts relating to potential fraud, security events, or compliance issues.
Examples include:
Fraud alerts are intended to provide informational support and do not constitute legal findings or accusations of misconduct.
LoadShield maintains audit logs documenting significant platform events to support accountability, security, compliance, and operational transparency.
Audit records may include:
Audit logs are maintained to:
Audit logs may be retained in accordance with applicable legal, regulatory, contractual, and business requirements.
LoadShield may investigate suspected violations of law, contractual obligations, or Platform policies.
Investigations may involve review of:
Information reviewed during investigations will be limited to that reasonably necessary to resolve the matter, protect the Platform, or comply with legal obligations.
Where required by law, information may be disclosed to law enforcement agencies, courts, regulatory authorities, or other authorized entities.
LoadShield employs technical and organizational measures to preserve the reliability, availability, and integrity of the Platform.
Integrity monitoring may include:
These activities are designed to maintain service reliability, detect operational issues, and reduce cybersecurity risks.
Certain Platform features may use automated processing to assist users in identifying operational risks, security concerns, or compliance issues.
Automated outputs are intended to support human decision-making and should not be interpreted as final legal, regulatory, or commercial determinations.
Where applicable law provides individuals with rights relating to automated decision-making, LoadShield will provide appropriate notices and mechanisms for users to exercise those rights.
LoadShield may use de-identified, aggregated, or pseudonymized operational information to improve fraud detection models, cybersecurity tools, and platform performance.
These activities are conducted to:
LoadShield will not use de-identified information to attempt to re-identify individuals except where necessary for security testing, legal compliance, or as otherwise permitted by applicable law.
LoadShield recognizes the importance of human oversight in the use of artificial intelligence and automated analytical tools.
Where appropriate, decisions that could materially affect users may be reviewed by authorized personnel before final action is taken.
LoadShield is committed to responsible AI practices, transparency, accountability, and continuous evaluation of automated systems to promote fairness, accuracy, security, and compliance with applicable law.
VOLUME IV — HOW WE USE INFORMATION
PART A
Service Delivery, Platform Operations, Security, Fraud Prevention, Risk Assessment, Compliance, Customer Support, Communications, Marketing, Product Development, Analytics, Artificial Intelligence, and Legal Obligations
LoadShield Inc. processes personal information only for legitimate business purposes that are compatible with applicable law, contractual obligations, and the services requested by our users.
The purposes described in this Volume apply only to the extent necessary to operate, maintain, improve, secure, and support the LoadShield Platform.
Not every use described below applies to every user or every service.
LoadShield uses personal and business information to provide, administer, and improve the Platform and related services.
Examples include:
Information may be processed to support the day-to-day operation of the Platform, including:
LoadShield uses information to protect the confidentiality, integrity, and availability of the Platform.
Security-related purposes include:
One of LoadShield’s primary objectives is reducing fraud throughout the freight transportation ecosystem.
Information may be used to:
Fraud prevention activities are designed to protect customers, carriers, brokers, shippers, and drivers while preserving the integrity of the Platform.
LoadShield may evaluate information to assist users in identifying operational risks associated with transportation transactions.
Risk assessments may consider:
Risk assessments are intended solely as informational tools and do not replace independent business judgment.
LoadShield may process information to comply with applicable legal, contractual, and regulatory obligations.
This may include:
Where required by law, LoadShield may disclose information to authorized governmental agencies or other entities with lawful authority.
Information is used to provide customer service and technical support.
Support activities may include:
Support communications may be documented for quality assurance, training, security, and compliance purposes where permitted by law.
LoadShield uses contact information to communicate with users regarding the Platform and related services.
Communications may include:
Users may also receive communications based on preferences selected within their account settings.
Where permitted by applicable law, LoadShield may use contact information to communicate information about:
Users may opt out of marketing communications at any time by following the unsubscribe instructions included in applicable communications or by updating communication preferences within their account.
Operational and security-related communications may continue even if marketing communications are declined.
LoadShield continually evaluates Platform performance to improve functionality, reliability, usability, and security.
Information may be used to:
Where feasible, aggregated or de-identified information may be used for product development.
Information may be processed to generate operational, statistical, and business reports.
Analytics may assist LoadShield in:
Analytics information may be aggregated or de-identified where appropriate.
LoadShield may use information to train, validate, test, or improve artificial intelligence and machine learning systems used within the Platform.
These activities may support:
Where reasonably practicable, AI development activities may use aggregated, de-identified, or pseudonymized information rather than directly identifiable personal information.
LoadShield may process or disclose information where necessary to:
Information may also be preserved where necessary for anticipated or ongoing litigation, regulatory investigations, or legal proceedings.
Information may be used to support legitimate internal business operations, including:
Such processing is limited to purposes reasonably necessary to operate the business and fulfill legal and contractual obligations.
If LoadShield participates in a merger, acquisition, investment transaction, corporate restructuring, financing, asset sale, or similar business transaction, personal information may be transferred as part of that transaction, subject to applicable law.
Any successor entity receiving such information will be expected to honor applicable privacy obligations or provide notice of material changes in accordance with law.
LoadShield does not sell personal information for monetary consideration.
If applicable privacy laws define certain data-sharing practices as a “sale” or “sharing,” LoadShield will provide users with any rights and choices required by those laws, including the ability to exercise applicable opt-out rights.
LoadShield processes personal information only for purposes that are compatible with those described in this Privacy Policy or otherwise authorized by applicable law.
If LoadShield intends to process personal information for a materially different purpose, we will provide additional notice where required by law before undertaking such processing.
VOLUME V — INFORMATION SHARING AND DISCLOSURES
PART A
Service Providers, Business Partners, Platform Users, Payment Processors, Cloud Providers, Government Agencies, Legal Disclosures, Corporate Transactions, and International Transfers
LoadShield Inc. values the confidentiality of personal and business information. We do not disclose personal information except as described in this Privacy Policy, as authorized by the user, as necessary to provide the Services, or as otherwise required or permitted by applicable law.
Information is disclosed only to the extent reasonably necessary to support the operation, security, administration, and lawful use of the LoadShield Platform.
Because LoadShield is a collaborative freight management platform, certain information may be shared among authorized users participating in the same shipment or business relationship.
Depending upon permissions and account roles, authorized users may have access to information such as:
Access is controlled through user authentication, account permissions, and customer-configured authorization settings.
LoadShield may engage carefully selected third-party service providers to perform functions on our behalf.
Examples include providers of:
Service providers are permitted to process personal information only for the specific services they perform for LoadShield and are contractually required to implement appropriate confidentiality and security safeguards.
Subscription payments and other authorized transactions may be processed by independent third-party payment processors.
Payment processors may receive information necessary to complete transactions, including:
LoadShield does not store complete payment card numbers or card verification values (CVV) within its production systems.
Payment processors maintain independent privacy and security practices governing their handling of payment information.
LoadShield utilizes cloud infrastructure and related technology services to operate the Platform.
Cloud service providers may process information necessary to provide:
These providers act as service providers on behalf of LoadShield and are contractually obligated to safeguard information in accordance with applicable legal requirements.
Where identity verification services are utilized, LoadShield may share limited information with authorized verification providers for purposes including:
Information shared is limited to what is reasonably necessary for the requested verification activity.
LoadShield may disclose information to governmental authorities, regulatory agencies, or law enforcement where required or authorized by applicable law.
Examples include disclosures:
Where legally permitted, LoadShield may notify affected users before disclosing their information.
LoadShield may disclose information where reasonably necessary to:
Disclosures are limited to information reasonably necessary for the applicable purpose.
Certain Platform services may involve collaboration with authorized business partners.
Depending on the service provided, limited information may be shared with:
Business partners are expected to use shared information only for authorized purposes consistent with applicable contractual obligations.
LoadShield may collect and use publicly available business information relating to transportation providers and commercial organizations.
Public information may include:
LoadShield does not control the accuracy or availability of publicly maintained governmental records.
If LoadShield participates in a merger, acquisition, financing, investment transaction, asset sale, bankruptcy proceeding, corporate restructuring, or similar transaction, information maintained by the Platform may be transferred as part of that transaction.
Any successor organization receiving such information will be expected to maintain appropriate privacy protections consistent with applicable law.
LoadShield may disclose information to professional advisors where reasonably necessary, including:
Such disclosures are limited to legitimate business, legal, or regulatory purposes and are subject to applicable confidentiality obligations.
LoadShield primarily operates within the United States.
However, certain service providers, technology partners, or infrastructure providers may process information in jurisdictions outside the user’s country of residence.
Where international transfers occur, LoadShield will take reasonable steps to ensure that appropriate safeguards are implemented in accordance with applicable privacy laws.
Such safeguards may include:
LoadShield may disclose aggregated, statistical, or de-identified information that cannot reasonably identify an individual.
Such information may be used for:
LoadShield will not knowingly attempt to re-identify de-identified information except where permitted by law for security, testing, or compliance purposes.
LoadShield does not sell personal information for monetary consideration.
We do not disclose personal information to third parties for their independent marketing purposes without appropriate authorization or as otherwise permitted by applicable law.
Where privacy laws define certain advertising or analytics activities as “selling” or “sharing” personal information, LoadShield will provide any notices and user choices required by those laws.
LoadShield limits disclosures of personal information to the minimum reasonably necessary for the intended purpose.
Recipients of personal information may receive only those categories of information necessary to:
LoadShield periodically reviews its information-sharing practices to promote accountability, transparency, and compliance with applicable privacy laws.
Certain Platform features allow users to voluntarily share information with other users or third parties.
Examples include:
Users are responsible for ensuring that any voluntary disclosures they initiate are appropriate and authorized.
LoadShield is not responsible for how recipients use information voluntarily shared by users outside the Platform or beyond the permissions established by the originating user.
VOLUME VI — INFORMATION SECURITY, DATA RETENTION, AND INCIDENT RESPONSE
PART A
Administrative Safeguards, Technical Safeguards, Physical Security, Encryption, Access Controls, Incident Response, Business Continuity, Data Retention, Secure Deletion, and Data Integrity
LoadShield Inc. recognizes that protecting personal information and business information is fundamental to maintaining the trust of our customers and users.
We maintain an information security program designed to protect the confidentiality, integrity, availability, and resilience of information processed through the LoadShield Platform.
Our security program is based upon industry-recognized administrative, technical, organizational, and physical safeguards that are periodically reviewed and updated to address evolving risks, technological developments, and legal requirements.
While no method of transmission over the Internet or electronic storage system can be guaranteed to be completely secure, LoadShield employs reasonable and appropriate safeguards designed to reduce the risk of unauthorized access, disclosure, alteration, or destruction of information.
LoadShield maintains administrative controls intended to support responsible information governance and cybersecurity.
Administrative safeguards may include:
Access to personal information is limited to personnel with a legitimate business need and appropriate authorization.
LoadShield employs technical measures designed to protect information systems and electronic records.
Technical safeguards may include:
These controls are periodically evaluated and enhanced as technology and security risks evolve.
LoadShield implements reasonable physical safeguards to protect information stored within facilities and infrastructure under our control or managed by trusted service providers.
Physical security measures may include:
Where cloud infrastructure is used, physical security is generally managed by the applicable cloud service provider in accordance with contractual and industry standards.
LoadShield uses encryption technologies designed to protect sensitive information during transmission and storage.
Encryption practices may include:
Encryption methods are periodically reviewed to address changes in technology and recognized security practices.
Access to information is managed through technical and administrative controls intended to ensure that only authorized individuals may access information required for their assigned responsibilities.
Access management practices may include:
LoadShield reserves the right to suspend or restrict access where unauthorized activity or security risks are detected.
LoadShield seeks to incorporate security considerations throughout the software development lifecycle.
Development practices may include:
LoadShield monitors the security of its systems and seeks to identify and remediate known vulnerabilities in a timely manner.
Security activities may include:
The timing and implementation of remediation efforts are based on the nature and severity of identified risks.
To help protect the Platform, LoadShield continuously monitors information systems for indicators of unauthorized access, malicious activity, and operational anomalies.
Monitoring activities may include:
Information collected through security monitoring is used solely for legitimate security, operational, legal, and compliance purposes.
LoadShield maintains procedures for responding to suspected or confirmed security incidents.
Incident response activities may include:
Where applicable law requires notification of affected individuals or regulatory authorities, LoadShield will provide such notifications within the timeframes required by law.
LoadShield maintains business continuity and disaster recovery processes intended to support the continued availability of critical services.
These processes may include:
Recovery objectives may vary depending on the nature of the affected systems and operational requirements.
LoadShield retains personal information only for as long as reasonably necessary to:
Retention periods vary depending on the type of information, applicable legal requirements, and business needs.
When information is no longer required, LoadShield seeks to securely delete, anonymize, or dispose of information using methods appropriate to the nature of the information and applicable legal requirements.
Secure disposal methods may include:
Certain information may be retained where required by law, contract, or legitimate business purposes.
Notwithstanding normal retention schedules, LoadShield may preserve information where necessary to:
Information subject to a legal hold may be retained until the applicable legal matter has been resolved.
LoadShield takes reasonable measures to maintain the accuracy, completeness, and integrity of information processed through the Platform.
Users are encouraged to review and update their information to ensure that records remain current.
LoadShield may implement validation procedures, audit processes, and system controls designed to reduce the risk of inaccurate or incomplete information.
Security is a shared responsibility.
Users are expected to:
Failure to maintain appropriate account security may increase the risk of unauthorized access for which LoadShield cannot be responsible.
Although LoadShield employs reasonable administrative, technical, organizational, and physical safeguards designed to protect information, no method of electronic transmission, cloud storage, or cybersecurity program can guarantee absolute security.
Accordingly, LoadShield cannot warrant or guarantee that unauthorized access, disclosure, alteration, or destruction of information will never occur.
Users acknowledge these inherent risks when using internet-connected technologies and agree to take reasonable precautions to protect their own information and devices.
VOLUME VII — PRIVACY RIGHTS AND USER CHOICES
PART A
Your Privacy Rights, Access Requests, Correction Requests, Deletion Requests, Data Portability, Opt-Out Rights, Appeals, and Jurisdiction-Specific Rights
Depending on your place of residence and applicable law, you may have certain rights regarding your personal information.
These rights are subject to legal limitations, exceptions, and verification requirements.
Not all rights apply to every user or every jurisdiction.
Eligible individuals may request information regarding:
LoadShield will provide the requested information to the extent required by applicable law.
Subject to applicable law, eligible users may request access to personal information maintained by LoadShield.
Access requests may include copies of information associated with the user’s account or other personal information processed by LoadShield.
Certain information may be withheld where permitted by law, including information that could:
Users may request correction of inaccurate personal information maintained by LoadShield.
Where appropriate, users may also update certain account information directly through their account settings.
LoadShield may request supporting documentation before making material corrections.
Subject to applicable law, users may request deletion of personal information maintained by LoadShield.
LoadShield may decline deletion requests where retention is necessary to:
Where deletion is approved, LoadShield will take reasonable steps to delete or de-identify applicable information within the timeframes required by law.
Where required by applicable law, eligible individuals may request a portable copy of certain personal information provided to LoadShield.
Where technically feasible, information may be provided in a structured, commonly used, and machine-readable format.
Where applicable law provides such rights, users may request to opt out of:
LoadShield will honor valid opt-out requests as required by applicable law.
Where processing is based upon consent, users may withdraw that consent at any time.
Withdrawal of consent does not affect the lawfulness of processing that occurred before consent was withdrawn.
Certain Services may no longer be available after consent is withdrawn if the processing is necessary to provide those Services.
Where provided by applicable law, users may request that LoadShield restrict certain processing activities or object to certain processing based upon legitimate interests.
LoadShield will evaluate such requests in accordance with applicable legal requirements.
Where required by applicable law, users whose privacy requests have been denied may submit an appeal.
Appeals should clearly identify:
LoadShield will review appeals in accordance with applicable legal requirements and provide a written response where required.
Residents of California may have additional rights under applicable California privacy laws, including:
LoadShield will not discriminate against users for exercising rights provided by California law.
Texas residents may have rights under the Texas Data Privacy and Security Act (TDPSA), including:
LoadShield will respond to valid requests in accordance with applicable Texas law.
Residents of states that have enacted comprehensive privacy legislation may have similar rights, including residents of:
LoadShield will comply with applicable state privacy laws to the extent those laws apply to our processing activities.
Where the General Data Protection Regulation (GDPR) or the UK GDPR applies, eligible individuals may have additional rights, including:
These rights are subject to applicable legal limitations and conditions.
To protect user privacy and prevent unauthorized disclosures, LoadShield may verify the identity of individuals submitting privacy requests.
Verification methods may include:
LoadShield will request only the information reasonably necessary to verify identity.
Where permitted by applicable law, users may designate an authorized agent to submit privacy requests on their behalf.
LoadShield may require:
LoadShield will respond to verified privacy requests within the timeframes required by applicable law.
Where permitted by law, response periods may be extended when reasonably necessary due to the complexity or volume of requests.
Users will be notified if an extension is required.
LoadShield will not unlawfully discriminate against individuals who exercise applicable privacy rights.
Unless permitted by law, LoadShield will not:
Nothing in this section limits LoadShield’s ability to provide different service levels that are reasonably related to legitimate business purposes, subscription plans, contractual obligations, or legal requirements.
Privacy requests may be submitted through one or more of the following methods:
LoadShield may update the available methods for submitting requests as our Services evolve.
If you have questions regarding your privacy rights or this Privacy Policy, please contact:
Privacy Officer
LoadShield Inc.
Email: privacy@loadshields.com
LoadShield is committed to responding to privacy inquiries in a timely, transparent, and professional manner.
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